Refund & Return Policy

Refund & Return Policy

1. Overview

At FLAVOURCRAFT TRADING, we aim to provide customers with a satisfactory shopping experience when purchasing dry fruits, fresh fruits, nuts, and other food products through our website.

We encourage customers to check product descriptions, quantities, packaging details, and order information before placing an order. This policy explains the conditions under which returns, replacements, and refunds may be requested.

2. Return Eligibility

Due to the perishable nature of fresh fruits and certain food products, returns are accepted only in eligible circumstances.

A return, replacement, or refund request may be considered if:

  • The product received is damaged during transportation.
  • The product received is spoiled, rotten, or otherwise unsuitable for consumption upon delivery.
  • The wrong product or quantity has been delivered.
  • The product received has a significant discrepancy from the description or specifications stated on our website.
  • The order has another verified issue that qualifies for a remedy under applicable law.

Customers should report the issue as soon as possible after delivery.

3. Non-Returnable Products

For food safety and hygiene reasons, the following products may not be eligible for return unless they are defective, damaged, spoiled, incorrectly supplied, or otherwise qualify for a remedy under applicable law:

  • Fresh fruits and other perishable food items.
  • Opened or consumed dry fruits, nuts, and packaged food products.
  • Products with damaged or missing original packaging due to customer handling.
  • Products damaged after delivery because of improper storage or handling by the customer.
  • Products returned without prior communication or required order details.

Nothing in this policy limits any consumer rights available under applicable law.

4. How to Request a Return or Refund

To request a return, replacement, or refund, please follow these steps:

  1. Contact our customer support team using the email address or phone number provided below.
  2. Provide your order number, product name, and date of delivery.
  3. Explain the issue clearly and attach photographs or videos showing the damaged, spoiled, incorrect, or otherwise affected product, where possible.
  4. Our team will review your request and may contact you for additional information.
  5. We will communicate the decision and any applicable return, replacement, or refund instructions.

Please retain the product and its packaging until your request has been reviewed. Do not consume products suspected of being spoiled or unsafe.

5. Refund Policy

If a refund is approved, it will generally be processed to the original payment method used for the order, where possible.

For approved refunds:

  • Refunds will be initiated within 5–7 business days after approval.
  • The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider.
  • If a refund to the original payment method is not possible, we will contact you to discuss an appropriate alternative consistent with applicable law.
  • Any applicable delivery charges will be handled according to the circumstances of the order and applicable legal requirements.

Customers will be informed if additional information is required to process a refund.

6. Replacement Policy

Where appropriate and subject to product availability, FLAVOURCRAFT TRADING may offer a replacement for an eligible damaged, spoiled, or incorrectly delivered product.

If a replacement is unavailable or unsuitable, an eligible refund or another legally appropriate remedy may be provided.

Replacement arrangements and any collection requirements will be communicated to the customer.

7. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

  • Cancellation requests may be accepted before an order is processed or dispatched.
  • Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.
  • Because fresh fruits and other perishable products require careful handling, cancellation options may be limited after preparation or dispatch, subject to applicable law.
  • If a cancellation is approved for a prepaid order, the eligible refund will be initiated according to our refund process.

These conditions do not affect any cancellation or refund rights required by applicable law.

8. Damaged, Spoiled, or Incorrect Deliveries

If you receive a damaged, spoiled, or incorrect product, please notify us promptly after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the affected product and packaging, where possible.
  • Any other information reasonably required to verify the claim.

We will review the information and determine an appropriate remedy based on the circumstances, product condition, and applicable law.

9. Refund Delays

If an approved refund has not appeared in your account within the expected period, please check with your bank or payment service provider first.

If the amount is still not received, contact our customer support team with your order number and refund reference, if available. We will assist you in checking the status of the refund.

10. Contact Information

For return, replacement, cancellation, or refund-related enquiries, please contact:

FLAVOURCRAFT TRADING

Email: Tukon5125@hotmail.com

Phone: +1 201 306-4532

Business Address: 5th Floor, 501, Shapath-1, S.G. Highway, Bodakdev, Ahmedabad, Gujarat – 380054, India.

11. Policy Updates

FLAVOURCRAFT TRADING reserves the right to update this Refund & Return Policy when necessary to reflect changes in business operations or applicable legal requirements. The updated version will be published on our website with the revised effective date.

We are committed to reviewing customer concerns fairly and providing appropriate assistance in accordance with our policies and applicable law.