Shipping & Delivery Policy
Company Name: FLAVOURCRAFT TRADING
1. Introduction
Welcome to FLAVOURCRAFT TRADING. We aim to provide a convenient and reliable delivery experience for customers purchasing dry fruits, fresh fruits, nuts, seeds, and other available products through our website.
This Shipping & Delivery Policy explains how orders are processed, dispatched, shipped, and delivered to customers.
2. Order Processing
Once an order is successfully placed, our team will review and process it for dispatch.
Order processing times may vary depending on product availability, order volume, packaging requirements, and the nature of the products ordered.
Customers will be notified if an unexpected issue causes a significant delay in processing their orders.
3. Delivery Time
Estimated delivery times depend on the customer’s location, product availability, courier service, weather conditions, and other logistical factors.
The estimated delivery date, where provided, is an indication and not an unconditional guarantee.
Delivery may take longer during public holidays, festivals, periods of high demand, or unforeseen transportation disruptions.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.
Shipping costs may vary depending on the delivery location, order weight, package dimensions, delivery method, and any applicable promotional offer.
Any free-shipping offer will be subject to the terms displayed on our website at the time of purchase.
5. Delivery Locations
FLAVOURCRAFT TRADING is based in Ahmedabad, Gujarat, India. Delivery availability depends on the serviceable locations supported by our shipping partners.
Customers should enter a complete and accurate delivery address, including the recipient’s name, phone number, house or building number, street, locality, city, state, and PIN code.
Orders for locations outside our delivery network may not be accepted or may require additional confirmation.
6. Fresh Fruits and Perishable Products
Fresh fruits and other perishable products require appropriate packaging and timely transportation.
We aim to handle these products carefully and use suitable packaging according to product requirements and available shipping arrangements.
Product quality upon delivery may be affected by factors such as temperature, weather, transportation conditions, and delivery delays. Customers are encouraged to inspect perishable products promptly after receiving their orders.
If a product arrives spoiled, damaged, or unsuitable for consumption, please contact us promptly and refer to our Refund & Return Policy.
7. Order Tracking
Where tracking facilities are available, customers may receive a tracking number or shipment update through the contact details provided during checkout.
Tracking availability and update frequency depend on the courier or logistics provider handling the shipment.
If tracking information is unavailable or an order appears delayed, customers may contact our support team for assistance.
8. Delivery Attempts
Our shipping partners may attempt delivery using the address and contact information supplied by the customer.
Customers are responsible for providing accurate delivery details and remaining reasonably available to receive their orders.
If delivery fails because of an incorrect address, unavailable recipient, or other delivery issue, the courier may arrange another attempt or return the shipment according to its procedures.
Any additional shipping charges will be communicated where applicable and handled in accordance with applicable law.
9. Damaged or Missing Orders
If your order arrives damaged, contains missing items, or includes products different from those ordered, please contact our customer support team as soon as possible.
Please provide your order number, a description of the issue, and photographs of the package or affected products where possible.
We will review the complaint and arrange an appropriate remedy, such as a replacement or refund, where eligible under our policies and applicable law.
10. Delays and Unforeseen Circumstances
Delivery may be delayed because of severe weather, transport disruptions, courier operational issues, public holidays, natural events, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist customers with delivery enquiries and provide available updates when significant delays are identified.
11. Incorrect Address or Contact Information
Customers should verify their shipping address and contact details before completing checkout.
FLAVOURCRAFT TRADING cannot guarantee successful delivery when incorrect or incomplete information is supplied. If you identify an error after placing an order, contact us immediately. Address changes may not be possible after dispatch.
12. Contact Information
For shipping, delivery, and tracking enquiries, please contact us:
Company: FLAVOURCRAFT TRADING
Email: Tukon5125@hotmail.com
Phone: +1 201 306-4532
Address: 5th Floor, 501, Shapath-1, S.G. Highway, Bodakdev, Ahmedabad, Gujarat – 380054, India.
13. Policy Updates
FLAVOURCRAFT TRADING may update this Shipping & Delivery Policy to reflect changes in our operations, shipping arrangements, or applicable legal requirements. Any revised version will be published on our website.
Thank you for shopping with FLAVOURCRAFT TRADING. We appreciate your trust and look forward to serving you.