Welcome to FLAVOURCRAFT TRADING. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our products, or placing an order.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.
Company Name: FLAVOURCRAFT TRADING
Email: Tukon5125@hotmail.com
Phone: +1 201 306-4532
Address: 5th Floor, 501, Shapath-1, S.G. Highway, Bodakdev, Ahmedabad, Gujarat – 380054, India.
2. Information We Collect
We may collect the following categories of information when you use our website:
Personal Information: Your name, email address, phone number, billing address, shipping address, and other details you provide when placing an order or contacting us.
Order Information: Details of products purchased, order numbers, order history, delivery preferences, and related transaction records.
Payment Information: Payment status, transaction references, and other necessary payment-related details processed through our payment service providers. We do not intend to store complete payment card details on our own systems.
Technical Information: Information such as your browser type, device information, IP address, website usage data, and cookies, where applicable.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Communicate order confirmations and updates.
- Respond to questions and customer support requests.
- Process eligible returns, refunds, and cancellations.
- Improve our website, products, and customer experience.
- Detect, investigate, and prevent fraudulent or unauthorised activities.
- Meet applicable legal, accounting, tax, and regulatory obligations.
- Send promotional communications where permitted by law and applicable consent requirements.
4. Payment Security
Payments made through our website may be processed by third-party payment gateways. Your payment information may be handled by those providers according to their respective privacy policies and security practices.
Customers should review the applicable payment provider’s terms and privacy policy before completing a transaction.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and improve the browsing experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website features, including checkout or shopping cart functionality.
6. Sharing of Information
We do not sell customers’ personal information as a routine business practice. We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment gateway providers for transaction processing.
- Shipping and logistics partners for order delivery.
- Website hosting and technology service providers.
- Customer support and communication service providers.
- Government authorities or legal bodies where disclosure is required by law.
Such sharing will be limited to appropriate purposes and applicable legal requirements.
7. Data Storage and Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Although we strive to maintain appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, legal compliance, dispute resolution, and recordkeeping.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a privacy-related complaint.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to third-party websites, including payment service providers or other external services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing personal information.
10. Children’s Privacy
Our website is intended for general customers and is not knowingly designed to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements. Any revised policy will be published on this page with an updated effective date.
We encourage customers to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
FLAVOURCRAFT TRADING
Email: Tukon5125@hotmail.com
Phone: +91 9909799539
Address: 5th Floor, 501, Shapath-1, S.G. Highway, Bodakdev, Ahmedabad, Gujarat – 380054, India.
We will review privacy-related enquiries and respond as appropriate under applicable law.
Thank you for trusting FLAVOURCRAFT TRADING.